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We endeavour to dispatch goods in perfect condition and within the specified time. However if you have any cause for complaint please contact us in writing. All claims arising form loss of or damage to goods in transit must be notified to Essential Beauty Care in writing with in 2 days of receipt of goods. Defective goods must be notified to Essential Beauty Care in writing within 5 days of receipt of goods. Claims made outside these specified limits will be entertained at the decresion of Essential Beauty Care. We will exchange faulty goods provided that you return them to us in their original condition and packaging, unopened, unused, unwashed, with all labels intact.

No refunds will be given on delivery charges on the original order.

Essential Beauty Care may at its sole discretion accept returns of goods supplied subject to full payment of all carriage charges incurred on delivery outwards and inwards, and subject to 20% handling charge (minimum £10)  to cover the cost of restocking the goods. No return of specially ordered, manufactured, non-standard goods will be accepted under any circumstances. Goods so accepted for return will be credited at the invoiced price, or the prevailing price, whichever is the lower. Essential Beauty Care will not recognise or otherwise entertain any debit note or other document unilaterally raised by a customer in respect of any goods supplied, or carriage charges levied thereon. Not being a legitimate VAT input or output document, no such document will be recognised or taken into consideration when a payment is accepted for goods supplied, only Essential Beauty Care's own credit note being acceptable for that purpose.